FAQ

Q:       Can I transfer my credit union account to Wicklow and District Credit Union Ltd?

A.        Provided that you meet the membership criteria of living or working within the common bond area of Wicklow and District Credit Union Ltd (10 miles radius of Wicklow Town and Rathnew).You can transfer your savings and keep your savings history. You can also transfer your loan – subject to approval by the  Credit Committee and continue to pay the loan balance at Wicklow and District Credit Union Ltd.

Q.        Can I withdraw my savings at any time?

A.        Your shares are withdrawable on demand, provided that they are not pledged against a loan. Members are encouraged to keep their savings intact thus ensuring that:

  • the Member can maintain credit worthiness and capacity to borrow
  • they continue to earn a dividend

Q.        How do I get a statement of my account?

A.        A personal visit to the office or a written, telephone or e-mail request.

Q.        How do I change my name on my account?

A.       Your name can easily be changed on your account.  Members will need to visit the office for this to be completed.  Just follow these simple steps:

  • Members must call at the office in person with evidence of their name change e.g. a marriage certificate
  • Staff will complete a change of name and copy the certificate
  • The members account will be immediately updated

NOTE – Members updating names may also wish to update their form of nomination to take account of their change in circumstances.

Q.        How do I change my address on my account?

A.        Your address can easily be changed on your account.   Just follow these simple steps:

  • Members must  submit evidence of the change, e.g. a current (within the last 3 months) utility bill or bank statement
  • Staff will complete a change of address and copy your documents 
  • The members account will be immediately updated

Q.        How do I close my account?

A.        You may close your account at any time providing there is no loan outstanding on your account. Your passbook must be presented and a withdrawal form completed.

Q.     When should I update the Nomination (Beneficiary) on my Account?

A.      Have you recently – Reached the age of 16? Married? Divorced/Separated? Had a Baby? Had a death in the Family?

If you answer yes to any of these questions, it’s time to update your Nomination Form.  Making sure your Nomination Form is up to date couldn’t be easier.  Simply ask any member of staff to check whom you have nominated as beneficiary on your account.  If you would like to change the nominated beneficiary then simply fill out a new Form of Nomination and leave the rest to us.

It is each member’s personal responsibility to ensure that their nomination is current and we would encourage all members to ensure they have an up to date nomination form on file.

Please Note:  A change in family status doesn’t automatically change a previous Nomination Form (Beneficiary); a benefactor on an old form could still receive the benefits you designated.

Q.        What will happen to my Account in the event of my death?

A.       Wicklow and District Credit Union Ltd members complete a form of nomination whereby they can chose where their money will go in the event of their death.

A nomination is a written instruction to the Credit Union as to how to dispose of the contents of a Credit Union account, including insurance benefits, up to a maximum of €23,000, when the holder of the account dies. Any surplus above this figure is passed on to the members’ estate.  It is a legally binding document and is effective regardless of whether a will exists or not.  A nomination may be revoked or altered by a subsequent nomination. Marriage invalidates an existing nomination. 
Making a nomination is simple: -

Visit the office and our staff will guide you through the process easily and without fuss.  Once completed and duly witnessed, the Form of Nomination must be lodged in the Credit Union Office.
Please Note:    The nominee or beneficiary is not allowed to witness the nomination.  Before the property is transferred to the nominee, proof of death is required. 

Q.        How do I make a complaint?

A.        Wicklow and District Credit Union Ltd want to be viewed by all of its Members as efficient & fair in all of its dealings.  However, as with any service provider, things may go wrong from time to time. Where you have a Complaint, we want you to tell us if; 

  • Something has occurred in respect of any service we provide which you are not happy with
  • You believe that an application for either Membership or a Loan has been unfairly declined
  • You think we have discriminated against you
  • You think we may have been less than courteous
  • You think that our service is unduly slow or inefficient, or
  • In respect of any other aspect of our service to you, with which you were unhappy

Telling us has two advantages.

  • Firstly, any Complaint will be investigated fairly, and in accordance with our Complaints Policy (a copy of this is available on request, and for free)
  • Secondly, your Complaint may help us improve our service to you and other Members.

Our Complaints Manager is Pat Hore

Thankfully, this Credit Union rarely gets Complaints, but we are keen not to become complacent.  If something has gone wrong we want to hear from you, not lose you. We cannot address the matter unless we know about it.

After we have had a chance to investigate your Complaint, we will tell you what, if anything, we plan to do about your concerns.  If you are unhappy with this you will be able to refer the matter to the Financial Services Ombudsman, 3rd Floor Lincoln House, Lincoln Place, Dublin 2. Telephone (01) 6620899 or LoCall 1890 882090.